Head of Operations (Remote, Full-Time Contractor)

About the role

We are seeking a visionary Head of Operations to lead our global manufacturing and customer‑facing functions. Working remotely, you will act as the operational architect of THE/STUDIO’s product‑creation platform, turning complex supply‑chain challenges into scalable, technology‑driven solutions.

Key responsibilities

• Design and optimise a worldwide factory network and on‑demand manufacturing process that delivers ultra‑low MOQs, high quality and rapid turnaround.
• Collaborate with Product, Engineering, Marketing and Sales to create cross‑functional workflows that accelerate execution.
• Implement AI, automation and advanced data‑analytics tools to improve throughput, reduce bottlenecks and monitor critical KPIs.
• Map and redesign the end‑to‑end customer journey from quote to delivery, ensuring a seamless user experience.
• Recruit, mentor and scale distributed teams in manufacturing, customer service and success, fostering a high‑velocity culture.

Required profile

• Proven experience at the intersection of physical operations (supply chain, manufacturing or logistics) and modern technology or SaaS solutions.
• Systems‑thinking mindset with a track record of solving operational problems through software, data and process improvements.
• Strong analytical ability to define, track and act on complex performance metrics.

Required skills

• AI tools and platforms
• Automation technologies
• Data‑analytics and reporting tools
• SaaS product environments