Manager - International Voice

About the role

Safaricom is looking for a Manager - International Voice in Nairobi (Westlands), reporting to the Mobile Wholesale Lead. The role leads the growth and transformation of Safaricom's International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization and automation-led operations.

Key responsibilities

• Maximize voice revenue, network value realization and traffic integrity through carrier ecosystem management
• Handle commercial negotiations and routing optimization
• Drive cost efficiency initiatives and LCR governance
• Protect revenue and develop strategic partnerships across carrier, transit, enterprise, OTT, application and emerging communications ecosystems
• Use data-driven decision-making and AI-enabled insights to drive sustainable business performance
• Deliver an always-on service experience and strengthen Safaricom's position as a preferred regional and global voice interconnect partner
• Lead the commercialization of future voice growth opportunities such as international transit, international enterprise voice services (ITFS, DID, CPaaS), cloud communications, Voice Quality-on-Demand (QoD), Voice Biometrics and application-driven communications