Manager – International Voice

About the role

Safaricom is hiring a Manager – International Voice in Nairobi, reporting to the Mobile Wholesale Lead. The role leads the growth and transformation of Safaricom's International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization and automation-led operations. It covers carrier ecosystem management, commercial negotiations, routing optimization, LCR governance, revenue protection and the commercialization of future voice services such as international transit, ITFS, DID, CPaaS, cloud communications and Voice Quality-on-Demand.

Key responsibilities

• Own revenue growth and value realization, and drive inbound voice traffic growth and network utilization
• Optimize pricing, routing economics and commercial performance using analytics, automation and AI-driven insights
• Lead commercial negotiations, carrier agreements and renewals, and develop joint business plans with carriers, OTT providers, MNOs and firewall/detection system vendors
• Digitize and automate partner onboarding, governance, reporting and lifecycle management
• Identify and commercialize new voice monetization opportunities such as international transit, SIP interconnect, enterprise voice, Voice QoD and Voice Biometrics
• Govern contracts, settlements, billing integrity, reconciliations and financial controls, and manage partner disputes, credit exposure and fraud risks
• Drive revenue protection with Revenue Assurance and Fraud Management teams, and ensure audit readiness
• Improve service availability, resilience, QoS and SLAs through automation, predictive monitoring and self-healing capabilities
• Represent Safaricom in industry forums and turn market intelligence into commercial and strategic initiatives

Required profile

• Bachelor's degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing or a related field; Master's degree is an added advantage
• 12+ years in telecommunications, with at least 5 years in International Voice, Wholesale, Interconnect, Carrier Relations or International Business
• Proven track record in revenue growth, carrier negotiations, traffic monetization and network economics
• Experience leading cross-functional initiatives, strategic partnerships and transformation programs

Required skills

• Voice routing, settlements and interconnect
• Carrier relations and commercial negotiations
• Use of analytics, automation and AI to improve commercial and operational performance
• Desirable: GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI or Digital Transformation certifications

The posting is advertised by Corporate Staffing Services, with an application deadline of 09/11/2026.