Test Center Manager

About the role

The Test Center Manager leads the test centre staff and oversees daily operations, ensuring a secure and efficient testing environment. This on‑site role requires strong customer service, leadership, and organisational skills within a testing setting.

Key responsibilities

• Lead, recruit, train, schedule, coach and support test centre staff.
• Maintain a secure testing environment and protect confidential candidate and exam information.
• Deliver high‑quality customer service and resolve candidate questions or concerns.
• Oversee daily centre operations, including test preparation, records, supplies, audits, payroll/timecard review and facility upkeep.
• Communicate operational issues and updates with management, staff, vendors and building contacts.
• Coordinate with technical support and assist with basic hardware and software troubleshooting.
• Ensure compliance with Pearson VUE policies, procedures, quality standards and security best practices.

Required profile

• Customer service experience, preferably in a testing environment.
• Previous leadership, supervisory, coaching or training experience.
• Strong communication, organisation, scheduling, problem‑solving and attention‑to‑detail skills.
• Bachelor’s degree or equivalent business experience (preferred).
• Completion of required Test Administrator certification and annual recertification.
• Ability to work flexible hours, occasional additional shifts and travel to other test centres.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Windows operating system.
• Basic hardware troubleshooting.
• Basic software troubleshooting.