Test Center Manager
Pearson · Nairobi
Job description
About the role
The Test Center Manager leads the test centre staff and oversees daily operations, ensuring a secure and efficient testing environment. This on‑site role requires strong customer service, leadership, and organisational skills within a testing setting.
Key responsibilities
- Lead, recruit, train, schedule, coach and support test centre staff.
- Maintain a secure testing environment and protect confidential candidate and exam information.
- Deliver high‑quality customer service and resolve candidate questions or concerns.
- Oversee daily centre operations, including test preparation, records, supplies, audits, payroll/timecard review and facility upkeep.
- Communicate operational issues and updates with management, staff, vendors and building contacts.
- Coordinate with technical support and assist with basic hardware and software troubleshooting.
- Ensure compliance with Pearson VUE policies, procedures, quality standards and security best practices.
Required profile
- Customer service experience, preferably in a testing environment.
- Previous leadership, supervisory, coaching or training experience.
- Strong communication, organisation, scheduling, problem‑solving and attention‑to‑detail skills.
- Bachelor’s degree or equivalent business experience (preferred).
- Completion of required Test Administrator certification and annual recertification.
- Ability to work flexible hours, occasional additional shifts and travel to other test centres.
Required skills
- Proficiency with Microsoft Office.
- Proficiency with Windows operating system.
- Basic hardware troubleshooting.
- Basic software troubleshooting.
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Published 6 hours ago
Expires 1 month from now
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Pearson
Nairobi
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