Account Manager – Mombasa

About the role

The Account Manager will own the full client lifecycle, from acquisition through loan management and recovery, for Tugende’s micro‑finance portfolio in Mombasa. The role is on‑site and requires a business diploma, micro‑finance experience and motorbike competence.

Key responsibilities

• Acquire new clients through stage visits, business centre outreach and repeat engagements while maintaining up to 200 active leases.
• Vet clients and guarantors according to credit policy, capture all information in the CRM and obtain system approval.
• Deliver training on asset acquisition terms, payment schedules, insurance, and reporting procedures; ensure KRA PIN and National ID are recorded.
• Explain payment channels, enforce the no‑cash policy and obtain signed loan agreements.
• Monitor loan performance, follow up on payments, initiate recovery actions for defaults and manage incident reporting.
• Provide after‑sales support, identify cross‑selling opportunities and retain existing clients.
• Document all client interactions, agreements and incident reports in the system.
• Coordinate with authorities on impounded assets, mechanical breakdowns or stolen assets.

Required profile

• Diploma or equivalent in a business‑related field.
• At least 1 year of experience in micro‑finance (preferred).
• Unquestionable integrity and transparency.
• Motorbike riding competence (mandatory).
• Excellent interpersonal skills and ability to connect with customers, colleagues and the community.
• High dependability and commitment to the role.