Account Manager, Neuroscience

About the role

Novartis is looking for an Account Manager in neuroscience to manage key accounts with neuromuscular centres and institutions. The role combines account planning, stakeholder engagement and field insights, working with specialist healthcare professionals and specialist customers.

Key responsibilities

• Identify and prioritise opportunities using insights from the patient journey, customer needs, referral pathways and health-system dynamics.
• Develop and execute strategic account plans for priority neuromuscular centres and institutions.
• Build an understanding of local referral networks, multidisciplinary care models, stakeholder relationships and account-level barriers.
• Deliver compliant, high-quality engagement face-to-face and digitally, tailored to specialist customers.
• Build trust with healthcare professionals and support adoption of Novartis therapies within approved scope and materials.
• Collect, interpret and share field insights on diagnosis, referral patterns, treatment pathways, market dynamics and competitor activity.
• Work with Value & Access and Execution Excellence on barriers to diagnosis, referral, access, treatment initiation and continuity of care.
• Partner with Field Force, Medical, Marketing and other teams to align priorities and coordinate activity across complex accounts.
• Maintain up-to-date knowledge of regional diagnostic, referral, treatment and shared-care networks, and strong disease-area knowledge.
• Keep CRM records accurate and complete, and comply with Novartis policies, industry codes and local regulations.

Required profile

• Proven experience in pharmaceutical, biotech or healthcare sales, ideally in a specialised or complex therapy area.
• Experience developing and executing insight-led account plans.
• Ability to understand complex patient journeys, referral pathways and multidisciplinary care environments.
• Strong stakeholder engagement skills and commercial acumen, with a track record of meeting objectives.
• High learning agility and curiosity about a specialised disease area.
• Commitment to ethical, compliant and patient-centred ways of working.
• Neuroscience, rare disease, specialty medicine or hospital-based experience highly regarded.