Administration Officer – Work Permit Management

About the role

The Administration Officer – Work Permit Management ensures efficient handling of work permits, visas and travel logistics for expert staff and visitors, while maintaining confidentiality and delivering seamless support in a fast‑paced humanitarian environment.

Key responsibilities

• Process visas, special passes and work permits for expert staff and dependents in collaboration with external service providers.
• Provide timely information and support to incoming travelers and visitors.
• Communicate visa and work‑permit status updates to expatriate staff and relevant teams.
• Act as the focal point between service providers and internal departments, coordinating responses and resolving issues.
• Maintain service agreements, monitor renewal timelines and flag actions to appropriate teams.
• Keep up‑to‑date work‑permit and special‑pass trackers, proactively managing renewals.
• Circulate internal correspondence and official communications on administrative matters.
• Manage front‑office services, serving as the first point of contact for visitors and staff and overseeing essential office systems.

Required profile

• Strong attention to detail and ability to handle confidential documentation.
• Excellent communication skills with a professional and clear approach.
• Capacity to work efficiently in a fast‑moving, multi‑tasking environment.
• Proactive coordination with external partners and internal departments.
• Organised and reliable in tracking deadlines and follow‑up actions.

Required skills