Assistant HR Manager – Resort, Diani

About the role

A premium resort in Diani is looking for a hands-on Assistant HR Manager to partner with the HR Manager in the day-to-day delivery of People & Culture activities in a hospitality setting. The role turns strategy into practical action, ensures full legal compliance and supports resort operations through effective people management. Hospitality experience is a must, as the work involves real-time problem solving, shift-based workforce management and close engagement with line managers and employees.

Key responsibilities

• Oversee daily HR operations, including attendance, shift rosters, overtime and the deployment of permanent, contract and casual staff.
• Prepare and validate payroll inputs and HR data, working with Finance to ensure accuracy and cost control.
• Manage first-line employee relations, disciplinary and grievance processes, and escalate complex cases in line with labour law.
• Run recruitment activities, support seasonal manpower planning and ensure effective onboarding and workforce readiness.
• Coordinate performance appraisals, track KPIs and support training and development initiatives.
• Promote hospitality service culture, employee engagement, professional conduct and staff welfare initiatives.
• Support statutory compliance, maintain HR reports, manage contracts and prepare documentation for audits and inspections.

Required profile

• Registered member of the Institute of Human Resource Management (IHRM).
• Certified Human Resource Professional – Kenya (CHRP-K).
• Bachelor's degree in Human Resource Management, Business Administration or a related field.
• 5+ years of progressive experience in an HR leadership role, with mandatory experience in hospitality or resort operations.
• Strong working knowledge of Kenyan labour laws and hands-on experience managing employee relations in unionised or semi-unionised environments.