Back Office Associate – Embakasi

About the role

The Back Office Associate will support I&M Bank’s daily operations in the Embakasi branch, ensuring accurate processing of financial transactions and delivering high‑quality service to internal and external stakeholders.

Key responsibilities

• Vet and process cheques, verifying accuracy and completeness.
• Scan, correct, and update cheque records while informing relevant parties of status.
• Reconcile outward cheques against reports to ensure consistency.
• Confirm applicable rates with the treasury department before processing.
• Process DMS instructions within SLA, minimizing errors.
• Handle salary payments and electronic funds transfers (EFTs) and reconcile related accounts.
• Manage standing orders, remittances, and direct debit payments on schedule.
• Execute internal transfers promptly and accurately.
• Respond to customer calls, queries, and complaints, resolving issues efficiently.
• Promote cross‑selling initiatives during customer interactions.

Required profile

• Bachelor’s degree in Business, Banking, or a related field.
• Minimum of one (1) year of relevant experience in a similar back‑office role within a comparable organization.

Required skills