Bilingual Sales Manager – BPO Experience Required (English C1)

About the role

We are looking for a highly motivated and results‑driven Bilingual Sales Manager to lead a specialized sales team within our client’s Visa & Immigration Services division. The role requires strong BPO sales, B2C sales, and team leadership experience, with a proven track record of managing sales representatives, driving performance and achieving revenue targets.

Key responsibilities

• Lead the team to achieve monthly and quarterly sales, revenue, and conversion targets; monitor daily sales activities, KPIs, pipeline performance and overall productivity; identify performance gaps and implement action plans.
• Provide coaching, mentoring and feedback to a team of 10–12 sales representatives; conduct regular performance reviews and one‑on‑one sessions; create improvement plans for underperforming members.
• Ensure high‑quality customer interactions throughout the sales process and promote a consultative sales approach focused on understanding customer needs, especially for visa and immigration services.
• Maintain compliance with established sales processes, accurate reporting, forecasting and performance tracking; analyze sales metrics to identify improvement opportunities and recommend strategies to increase productivity and conversion rates.
• Partner with senior leadership to develop and refine sales strategies, identify opportunities to improve customer acquisition and support growth initiatives within the Visa Services division.

Required profile

• Minimum 3 years of experience in sales and team leadership roles, preferably within a BPO environment.
• Proven experience leading and managing B2C sales teams, handling sales quotas, KPIs, conversion rates and revenue targets.
• Strong coaching, leadership and performance‑management skills with the ability to analyze sales data and take action.
• Excellent communication and interpersonal abilities, with an advanced English level (C1) required.
• Experience working in fast‑paced, target‑driven environments.