Booking and Scheduling Officer

About the role

The Booking and Scheduling Officer ensures the smooth booking and scheduling of valuation, tracker fitment and de‑installation services while delivering high‑quality customer service. Working from the headquarters, the role coordinates field assignments and maintains clear communication with clients and internal teams.

Key responsibilities

• Capture and schedule all valuation, tracker fitment and de‑installation orders.
• Liaise with IT support to resolve system issues.
• Coordinate field assignments with valuers and technical teams.
• Prepare and process valuation and tracking job cards for the technical team.
• Provide timely updates to customers on booking status.
• Ensure compliance with company procedures and service standards.
• Follow up on pending or exceptional cases to achieve closure.
• Work with the accounts department on invoicing and fee collection.

Required profile

• Degree or Diploma in a relevant Arts or Science discipline.
• Strong team player with excellent organisational and interpersonal abilities.
• Good decision‑making and problem‑solving skills.
• High integrity, reliability and professionalism.
• Excellent customer service and communication skills.

Required skills