Branch Manager – Funeral Home

About the role

The Branch Manager will lead the daily operations of our funeral home in Kabati, ensuring compassionate service delivery to bereaved families. This full‑time position combines operational oversight, client relations, and business development within the funeral services sector.

Key responsibilities

• Oversee all branch activities, including funeral arrangements, transportation, mortuary services, and customer support.
• Maintain compliance with company policies, health and safety regulations, and legal requirements.
• Monitor branch performance, prepare operational and financial reports, and drive continuous improvement initiatives.
• Provide empathetic client service, handling inquiries, complaints, and escalations promptly.
• Build and sustain relationships with hospitals, religious institutions, insurance providers, and community organisations.
• Supervise, coach, and evaluate branch staff, fostering a positive work environment.
• Manage budgets, billing, collections, and cost‑control measures to ensure profitability.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Healthcare Management, Operations Management or a related field.
• Minimum 3–5 years of supervisory or management experience, preferably in funeral, hospital or related service environments.
• Proven ability to lead teams, handle sensitive client information, and meet service quality standards.

Required skills

What we offer

• Competitive monthly salary of KES 50,000‑60,000.
• Opportunity to lead a dedicated team in a compassionate industry.
• Professional development and growth prospects.