Business Operations & Growth Manager

About the role

As Business Operations & Growth Manager you will partner with the General Manager and leadership team to coordinate daily business activities, build and manage the sales pipeline, engage prospective customers, conduct product demos and support customers from initial contact through onboarding and ongoing account management.

Key responsibilities

• Drive sales and business development, identify and engage prospective customers, and maintain an active sales pipeline.
• Conduct outbound prospecting via calls, email, LinkedIn, referrals and networking; schedule and lead customer meetings and product demonstrations.
• Prepare and follow‑up on proposals, quotations, tenders, EOIs and commercial presentations, ensuring opportunities are tracked to closure.
• Coordinate day‑to‑day business and office activities, maintain accurate customer and opportunity records, and support onboarding and ongoing engagement.
• Work with product and technical teams on customer feedback, support retention, renewals, upselling and account expansion.
• Provide regular sales pipeline and performance reports to the COO and identify cross‑selling opportunities within the Cresvale Group.

Required profile

• Diploma or Bachelor’s degree in Business, Marketing, Commerce, Management, Real Estate or related field.
• 2–3 years of experience in sales, business development, account management or customer success.
• Demonstrated interest or experience in B2B sales, preferably in SaaS/PropTech, real estate or facilities management.
• Strong written and verbal communication, professional proposal and presentation preparation skills.
• Excellent organizational and follow‑up abilities, comfortable using digital business tools and CRM platforms.

Required skills

• CRM platforms
• Microsoft Office
• Google Workspace