Business Relationship Management Coordinator

About the role

The United Nations Office at Nairobi is looking for a Business Relationship Management Coordinator to join its ICT Services team. Based in Nairobi, you will strengthen client relationships, promote ICT services and support the delivery of strategic technology solutions across the UN system in East Africa.

Key responsibilities

• Build and maintain strong relationships with internal and external clients.
• Lead ICT service marketing, outreach and stakeholder‑engagement initiatives.
• Identify client needs and translate them into effective ICT solutions.
• Develop, monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Analyze service performance, costs, trends and customer feedback to drive continuous improvement.
• Support business analytics, reporting, budgeting, cost recovery and financial planning.
• Facilitate workshops, training sessions, presentations and change‑management activities.
• Coordinate with stakeholders on service delivery, product management and strategic ICT projects.

Required profile

• Bachelor’s degree in Business Administration, Public Administration, International Relations, Computer Science or a related field.
• Minimum five years of experience in business management, product management, customer relationship management, IT service management or related areas.
• Strong understanding of ICT products, services and ITIL‑based practices.
• Fluent English; additional UN languages are an advantage.

Required skills

• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook and Word.
• Experience with business intelligence, dashboards, reporting and data analytics.
• Knowledge of ITIL service‑management framework.

What we offer

• Full‑time UN Volunteer appointment with a monthly living allowance ranging from US$2,765 to US$3,215.
• Comprehensive benefits package supporting a secure standard of living at the duty station.