Call Centre Agent
Newark Frontiers Ltd · Nairobi
Job description
About the role
The Call Centre Agent will work under the Recovery Manager to collect defaulted loans via telephone while maintaining high standards of customer service.
Key responsibilities
- Communicate with customers by phone to advise on debt clearance and explain consequences of non‑payment.
- Locate and notify customers with defaulted accounts, manage a large portfolio and follow up regularly.
- Record customer interactions, comments and complaints, and provide accurate account details.
- Implement suitable debt recovery methods, investigate queries, and retain customer loyalty while collecting payments.
- Prepare required reports and ensure timely, efficient service.
Required profile
- Diploma in a related field with 1‑2 years experience in collection, credit, sales or marketing.
- Computer literate with strong English proficiency, both spoken and written.
- Good communication and interpersonal skills for stakeholder management.
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Published 10 hours ago
Expires 1 month from now
9 views · 0 interested
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Newark Frontiers Ltd
Nairobi