Commercial Product Manager – Customer Service Software

About the role

LeadDesk is looking for a Commercial Product Manager to own the commercial agenda for its cloud‑based Customer Service solutions. You will work at the intersection of customer dialogue, sales, and product development, shaping the market positioning and go‑to‑market strategy of our multi‑channel communication platform.

Key responsibilities

• Define commercial positioning, packaging, and go‑to‑market readiness for selected solutions.
• Support sales in strategic customer meetings, lead product demonstrations and help win complex opportunities.
• Act as the commercial face of the product, becoming a trusted advisor for customers and the sales organization.
• Gather and translate customer and sales needs into clear product direction.
• Coordinate commercial input with the technical product team and prioritize roadmap items.
• Drive commercial performance, pricing strategy and customer satisfaction in partnership with product, sales and customer success teams.

Required profile

• Enjoys working directly with customers and supporting strategic sales opportunities.
• Proven experience in commercial product management within a SaaS environment.
• Strong ability to translate market needs into product success and business value.
• Excellent communication and stakeholder‑management skills.
• Comfortable working cross‑functionally with product, sales, and customer success teams.

Required skills

What we offer

• Real ownership of a new commercial product role with the ability to shape its direction.
• Opportunity to work on solutions that solve everyday problems for customer service organisations across Europe.
• Collaborative international environment with colleagues from 27 nationalities.
• Flexible hybrid work model – three days per week in the office.
• Being part of a publicly listed SaaS company that invests heavily in product innovation.