Credit Control Lead

About the role

Jacaranda Maternity is seeking a proactive Credit Control Lead to oversee the hospital’s credit control and accounts receivable function. The role ensures timely revenue collection, healthy cash flow, and strong relationships with insurers and corporate clients.

Key responsibilities

• Lead debt collection and accounts receivable activities to recover outstanding balances and meet collection targets.
• Monitor debtor aging, implement strategies to reduce overdue accounts and improve cash collections.
• Manage relationships with insurance companies, medical schemes, TPAs and corporate clients, handling invoice submission, claim follow‑up and dispute resolution.
• Collaborate with Billing, Claims, Admissions, Clinical and Finance teams to ensure accurate charge capture and identify bottlenecks in the revenue cycle.
• Prepare and present debtor aging reports, collection performance reports and cash‑flow forecasts, providing actionable recommendations.
• Supervise, coach and develop Credit Control Officers and Accounts Receivable staff, setting performance objectives.

Required profile

• Bachelor’s degree in Finance, Accounting, Commerce or related field; CPA(K), ACCA or equivalent qualification.
• Minimum 5 years’ experience in credit control, accounts receivable or revenue cycle management, preferably within a hospital or healthcare provider.
• Proven experience managing collections, debtor reconciliations and payer relationships.

Required skills

• Proficiency with ERP systems.
• Experience using Hospital Information Systems (HIS).
• Advanced Microsoft Excel skills.