Credit Manager - PayGo Phones

About the role

Sun King is hiring a Credit Manager for its PayGo Phones business in Kenya, a field-based position within the Global Risk and Credit team. The role oversees credit and related risk areas in the PAYGo business, shaping, implementing and maintaining credit risk controls and operational practices to strengthen portfolio quality and regulatory adherence.

Key responsibilities

• Monitor portfolio performance and risk indicators, escalate risks in time and report consistently and accurately
• Review regional, area and product trends and recommend corrective actions
• Carry out internal audits of credit processes (underwriting, collections, onboarding, repossession, customer details) and document findings with mitigation actions
• Apply preventative collection approaches such as KYC and onboarding, and design field-informed collection methods with field teams
• Evaluate policies, improve portfolio segmentation and pilot field initiatives, tracking them against success criteria
• Review fraud cases promptly and resolve them within set timelines
• Produce field reports, maintain accurate risk reporting and conduct market and sector research

Required profile

• Bachelor's degree in Finance, Risk Management or a related business discipline
• 10+ years of experience in credit, risk, audit or data-focused functions, including at least 5 years in people or operational oversight
• Professional certification in Credit Management, Statistics, Data Science, Computer Science or a related field is an advantage
• Willingness to spend about 70% of time in the field

Required skills

• Practical exposure to data gathering and field-based assessments
• Strong planning, organisation and attention to detail
• Clear written and verbal communication and stakeholder engagement
• Structured problem solving and ethical handling of restricted information

What we offer

• Professional growth in a rapidly expanding, high-social-impact industry
• A multicultural environment and a collaborative culture
• Tailored learning and development programmes through the Sun King Center for Leadership