Credit & Receivables Officer (Hindi/Gujarati Speaking)

About the role

Career Directions Limited (CDL) is hiring a Credit & Receivables Officer in Nairobi, reporting to the Head of Finance. The officer manages credit policies, accounts receivable and debt collection for customers buying the company's client products, keeping cash flow healthy while building strong customer relationships. Fluency in Gujarati or Hindi is required because of supplier communications and stakeholder engagement.

Key responsibilities

• Credit risk assessment: assess customer creditworthiness, set and review credit limits, monitor payment history and align credit policies with business objectives.
• Accounts receivable management: manage receivables, monitor aging reports, follow up on outstanding payments, approve orders within policy and release orders upon payment.
• Debt collection: negotiate payment plans, recover overdue accounts, escalate complex cases and give collection status updates.
• Credit policy management: develop, implement, review and improve credit policies and control processes.
• Reporting and documentation: prepare receivables, debt, cash flow and KPI reports and keep accurate records.
• Customer onboarding and relationship management: assess new customers, set credit terms, resolve billing issues and maintain positive relationships.
• Risk management: identify credit risks, implement mitigation strategies, manage escalations and ensure regulatory compliance.
• Training, compliance and collaboration: train internal teams, supervise credit staff, work with sales and legal teams and support industry-specific credit practices.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration or a related field.
• Fluent reading, writing and speaking of Gujarati, Hindi, Swahili and English.
• Minimum 3-5 years of experience in credit control or debt management, preferably in healthcare, medical or medical equipment sales.
• A professional certification in Credit Management is an added advantage.