CRM, Systems and Data Specialist

About the role

Medecins Sans Frontieres is looking for a CRM, Systems and Data Specialist based in Nairobi (Westlands). The role combines CRM administration and development, data management and analytics, and digital fundraising and marketing support.

Required profile

• Bachelor's degree in data science, statistics, information systems, computer science, marketing, business administration or a related field.
• At least 3-5 years of professional experience in CRM administration, development, data management, analytics or a related systems role.
• Demonstrated experience in a digital environment, including digital fundraising, digital marketing, e-commerce or customer/donor relationship management.
• Experience coordinating system or digital development projects with external suppliers and internal stakeholders, including requirements gathering, testing and delivery.
• Experience working across multiple teams, countries or culturally diverse environments.
• Experience in fundraising or the non-profit/humanitarian sector.

Required skills

• Hands-on experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot, Mailchimp, Brevo and Active Campaign.
• Building reports and dashboards from CRM and fundraising data, and strong data analysis, segmentation and campaign performance analysis.
• Power BI, Tableau or equivalent business intelligence tools.
• API-based integrations, data migration, data cleansing and system implementation.
• Google Analytics/GA4 and campaign tracking and attribution.
• Statistical analysis; machine learning or predictive analytics is an asset.