Customer Care & Receptionist – Funeral Home

About the role

The Funeral Home is seeking a courteous and empathetic Customer Care/Receptionist to be the first point of contact for bereaved families and visitors. You will provide accurate information on funeral services, coordinate appointments, and ensure a respectful atmosphere throughout the facility.

Key responsibilities

• Greet clients, families, and visitors with warmth, professionalism, and empathy.
• Answer phone calls, emails, and walk‑in inquiries, providing clear details on service options, pricing, and timelines.
• Coordinate funeral arrangements with internal teams, handling documentation, scheduling, and ceremony logistics.
• Maintain the reception area, manage visitor logs, and handle incoming/outgoing correspondence confidentially.
• Promote the home’s service packages, assist with client acquisition and retention, and collect feedback for service improvement.
• Record and update client information accurately to support smooth front‑office operations.

Required profile

• Mid‑level experience (minimum 3 years) in customer service or front‑desk roles.
• Strong communication skills, patience, and ability to handle sensitive situations with discretion.
• Organised, detail‑oriented and able to manage multiple client requests simultaneously.

Required skills

What we offer

• Competitive monthly salary of KES 30,000.
• Opportunity to work in a supportive environment serving families during difficult times.
• Professional development and training in funeral service coordination.