Customer Development Manager – Carrefour

About the role

Mars is hiring a Customer Development Manager for its Carrefour business in Nairobi, Kenya. The role drives profitable, sustainable growth by partnering with the customer, the distributor and relevant Mars associates, and positions Mars as the preferred partner in the Modern Trade channel.

Key responsibilities

• Develop and execute short- and long-term customer plans that deliver sustainable, profitable volume and value growth.
• Monitor plans closely and course-correct through the demand planning process to ensure profitable delivery and good customer service.
• Support channel revenue management by applying financial rigor and improving trade spend efficiency.
• Build customer engagement through joint business plans, business reviews and top-to-top meetings.
• Partner closely with Modern Trade Distributor teams to align goals and deliver the customer's business objectives.

Required profile

• Minimum 5 years' experience in a Key Accounts or Business Development role, including strong field sales management experience.
• Minimum Bachelor's degree; an MBA is an added advantage.
• Proven expertise in strategic selling, negotiation, customer planning and financial judgment.
• Leadership behaviors focused on results, accountability, cross-functional collaboration and a strong customer focus.

What we offer

• A competitive salary and benefits package, including a company bonus.
• Learning and development support from day one, including access to Mars University.