Customer Experience Intern

About the role

The Customer Experience Intern will support Oasis Healthcare's Customer Experience team in delivering a positive patient journey. The role involves assisting with patient engagement, gathering feedback, and helping to monitor service standards across the facility.

Key responsibilities

• Welcome, guide and assist patients and visitors with general service‑related inquiries.
• Collect, document and follow up on patient feedback, complaints and compliments.
• Assist in monitoring customer experience, identifying service gaps and supporting satisfaction surveys.
• Escalate concerns that require further intervention to the appropriate supervisor.
• Maintain accurate records and help prepare reports on customer experience metrics.
• Support the implementation of improvement initiatives and perform any other duties assigned by the supervisor.

Required profile

• Bachelor’s degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration or a related field, graduated within the last two years.
• Excellent communication and interpersonal skills, with good listening and problem‑solving abilities.
• Professional, courteous and confident when dealing with people.
• Strong attention to detail, good computer skills and a proactive, enthusiastic attitude.