Customer Experience Officer / Receptionist
Equity Afia · Thika
Job description
About the role
The Customer Experience Officer/Receptionist will be the first point of contact for patients and visitors at Equity Afia. This role combines front‑desk management with patient support, ensuring smooth operations and a welcoming environment.
Key responsibilities
- Manage front desk operations and maintain an organized reception area.
- Welcome and assist patients and visitors, providing courteous service.
- Schedule appointments and handle enquiries efficiently.
- Support patient flow and coordinate with clinical staff.
- Provide general administrative support, including record keeping.
Required profile
- Diploma in Front Office Administration, Business Administration, Health Records or an equivalent qualification.
- Minimum two years’ experience in a service‑oriented environment.
- Proficiency with computer systems, especially Health Management Information Systems.
- Strong communication and interpersonal skills.
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Published 6 days ago
Expires 1 month from now
47 views · 3 interested
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Equity Afia
Thika
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