Customer & Sales Operations Coordinator

About the role

Optimise Outsourcing Ltd is seeking a Customer & Sales Operations Coordinator to deliver high‑quality customer service and support sales activities. The role involves handling enquiries, coordinating deliveries, and ensuring smooth order fulfilment for a leading UK retailer of fireplaces and related accessories.

Key responsibilities

• Respond to customer enquiries about products, pricing, delivery schedules, returns and account queries.
• Build and maintain relationships with customers, suppliers and internal stakeholders.
• Resolve customer concerns promptly to maintain high satisfaction levels.
• Prepare quotations and provide product information to customers and sales representatives.
• Assist the sales team with order enquiries, pricing requests and follow‑ups.
• Identify solutions that meet customer needs while supporting sales objectives.
• Coordinate deliveries with customers, warehouses and third‑party carriers.
• Track urgent deliveries and manage communication between customers and transport providers.
• Ensure delivery requirements and special instructions are communicated accurately.

Required profile

• Minimum of 1 month experience in customer service, sales support or related operations.
• Strong communication skills and ability to work collaboratively with internal teams and external partners.
• Detail‑oriented with good organisational abilities.

Required skills