Customer Service and Invoicing Clerk

About the role

Join our dynamic team as a Customer Service and Invoicing Clerk, supporting the manufacturing and warehousing operations in Nairobi. You will be the primary point of contact for customers, handling inquiries, orders, and billing while ensuring accurate records and timely invoicing.

Key responsibilities

• Receive and respond to customer inquiries via phone, email, and in person.
• Provide accurate information on products, services, pricing, and delivery schedules.
• Handle customer complaints and resolve issues promptly.
• Process customer orders and maintain accurate documentation.
• Prepare, verify, and issue customer invoices in line with company policies and tax regulations.
• Follow up on outstanding invoices and support debt collection efforts.
• Reconcile invoices with delivery notes, purchase orders, and other supporting documents.
• Maintain billing records and filing systems.
• Update customer records and databases.
• Prepare reports on sales, invoices, inquiries, and outstanding balances.
• Coordinate with sales, finance, and operations teams to ensure smooth service delivery.
• Perform other administrative duties as assigned.

Required profile

• Diploma or Degree in Business Administration, Accounting, Finance, Customer Service or a related field.
• 1–2 years of experience in customer service, billing, invoicing or administrative roles.
• Knowledge of accounting and invoicing procedures.
• Familiarity with applicable tax regulations for invoicing.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.
• Experience using accounting or ERP systems (preferred).