Customer Service Intern

About the role

This internship supports a trading company in the automotive sector, providing hands‑on experience in customer service and branch operations. The role is based in Westlands, Nairobi and may lead to permanent employment based on performance.

Key responsibilities

• Prepare and send daily sales and collection reports.
• Bank cash collections within set branch limits.
• Process quotations and issue sales documents according to SOPs.
• Upload customer data from job cards to Navision and generate weekly reports.
• Handle customer orders, billing, and respond to inquiries via email and phone.
• Escalate unresolved issues to the branch manager promptly.
• Maintain accurate stock receipt documentation and reporting.
• Produce daily and weekly branch activity reports, including walk‑in customers, quotations, and follow‑ups.

Required profile

• Bachelor's degree in a business‑related field.
• Minimum KCSE mean score of B+ with at least B in English and Mathematics.
• Strong attention to detail and ability to follow SOPs.
• Good communication skills for interacting with customers.

Required skills

• Navision (ERP system)

What we offer

• Stipend of Ksh 20,000 per month.
• Opportunity for permanent placement after the internship.
• Experience in automotive trading and customer service operations.