Customer Service Processor – Outbound Calls

About the role

This position is centred on outbound customer engagement. You will proactively call customers, gather and verify information, maintain accurate records, and support operational processes through professional interactions.

Key responsibilities

• Conduct outbound customer calls confidently and professionally.
• Gather, verify, and accurately document customer information.
• Build rapport through clear communication and active listening.
• Maintain complete and accurate records and documentation.
• Escalate concerns through established channels when required.
• Complete assigned work accurately within required timelines.
• Follow client requirements, operational procedures, and company policies.
• Balance productivity, quality, and accuracy expectations.

Required profile

• Certificate, Diploma or Degree from a recognized institution.
• Strong verbal and written communication skills in English.
• Basic computer proficiency and ability to learn new software quickly.
• Strong organizational, problem‑solving and time‑management abilities.
• Dependable, disciplined and accountable with a customer‑focused mindset.

Required skills

• Experience with CRM platforms or customer support tools.
• Familiarity with Microsoft Authenticator application.
• Familiarity with Duo Mobile application.