Customer Service Representative

About the role

The Customer Service Representative will be the first point of contact for patients calling the Neurology Associates of Stony Brook. Working in a fast‑paced environment, you will schedule appointments, verify insurance, and provide courteous support to ensure a smooth patient experience.

Key responsibilities

• Handle a high volume of inbound calls and schedule patient appointments according to established protocols.
• Obtain, verify, and accurately enter patient information into the scheduling system.
• Conduct insurance verification and resolve or escalate patient inquiries.
• Route calls to the appropriate departments and perform additional duties as assigned by management.

Required profile

• High School Diploma or GED.
• Strong organizational, verbal, and written communication skills.
• Excellent typing ability and friendly telephone etiquette.
• Ability to multitask in a dynamic, fast‑paced setting.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Competitive hourly wage ranging from $18.30 to $22.87.
• Full‑time schedule: Monday‑Friday, 8:30 AM – 5 PM.
• Opportunity to work in a reputable neurology practice with growth potential.