Customer Service Representative (Outbound) – Freshers & Career Shifters

About the role

We are looking for an entry‑level Customer Service Representative (Outbound) to contact customers, answer questions and support a positive experience. The position is open to fresh graduates and career shifters who want to develop communication and customer‑service skills.

Key responsibilities

• Make outbound calls to customers or prospects using approved contact lists and call guidelines.
• Provide clear, accurate information about services, products, processes or customer requests.
• Listen actively, document each interaction and follow up on inquiries, service updates, appointments or feedback.
• Follow call scripts, privacy requirements and quality standards while keeping conversations natural.
• Record call outcomes, customer feedback and follow‑up actions in the designated system.
• Escalate complex questions or complaints to the appropriate team or supervisor.
• Meet assigned expectations for call activity, quality, attendance and customer experience.
• Participate in training, coaching sessions and team meetings to improve product knowledge and call skills.

Required profile

• Open to fresh graduates, first‑time job seekers and career shifters.
• Strong spoken English with a courteous phone manner.
• Comfortable making outbound calls and speaking with a range of customers.
• Good listening skills and ability to understand and respond to customer needs.
• Patient, dependable and professional when handling challenging conversations.
• Organised and detail‑oriented when entering information and documenting outcomes.
• Basic computer skills and familiarity with email, web applications or customer databases.
• High school diploma or equivalent; further education is a plus.

What we offer

• Training and coaching to help you build confidence in a customer‑service career.
• Development of valuable communication, active‑listening and problem‑solving skills.
• Hands‑on experience with customer‑service tools and professional call practices.
• Supportive team focused on helping customers and delivering quality service.
• Foundation for future opportunities in contact‑center operations or related roles.