Customer Success Executive (App Designer)

About the role

Fliplet is looking for a proactive Customer Success Executive to manage and deliver moderately complex app deployments for growing clients. You will work closely with senior App Consultants, translating customer requirements into functional prototypes and ensuring projects are delivered on time and to a high standard.

Key responsibilities

• Manage multiple customer projects from kickoff to delivery, maintaining quality and timelines.
• Gather detailed requirements, draft service estimates and create project plans with clear milestones.
• Build prototype apps using Fliplet Studio, applying basic CSS and HTML to meet client expectations.
• Identify trends in customer needs and propose tailored solutions.
• Collaborate with developers to bridge client requirements and technical implementation.
• Escalate issues to internal teams, provide follow‑up and keep customers informed.
• Support onboarding by defining goals, success metrics and an onboarding project plan.

Required profile

• Strong technical aptitude with the ability to learn and use new tools quickly.
• Excellent project management and organizational skills.
• Proactive communication style and ability to build trusted relationships with customers.
• Comfortable working with cross‑functional teams and handling multiple priorities.

Required skills

• CSS
• HTML
• Fliplet Studio (training provided)

What we offer

• Opportunity to work in a fast‑growing SaaS start‑up with global clients.
• Access to training and professional development.
• Collaborative and innovative team environment.