Customer Support Executive Intern

About the role

Join Powervision Consultancy as a Customer Support Executive Intern and help deliver professional, timely assistance to our clients. This internship offers hands‑on experience in handling enquiries, resolving issues, and supporting the overall customer journey within the real‑estate sector.

Key responsibilities

• Handle inbound customer enquiries and provide accurate, courteous responses.
• Resolve customer issues while maintaining empathy and professionalism.
• Escalate complex cases and coordinate with internal teams for swift resolution.
• Maintain up‑to‑date customer records and documentation.
• Utilise CRM tools and support platforms to track interactions.
• Monitor recurring concerns and suggest service‑improvement ideas.
• Collaborate with cross‑functional teams to ensure a seamless customer experience.

Required profile

• Diploma or Bachelor’s degree graduate.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving skills and ability to work under pressure.
• Customer‑centric mindset with genuine empathy.
• Highly organised and responsive.

Required skills

• Proficiency with CRM tools.
• Experience using customer support platforms.

What we offer

• Practical experience in a fast‑growing real‑estate consultancy.
• Mentorship from experienced customer‑service professionals.
• Opportunity to develop a professional network within the industry.