Debt Collection Agent

About the role

The Debt Collection Agent will be responsible for contacting customers with overdue balances, negotiating repayment arrangements and ensuring timely recovery of funds for Zevra Gray Ltd. This full‑time position operates from the Westlands office and works closely with finance, recovery and legal teams.

Key responsibilities

• Follow up on assigned overdue accounts via phone, SMS and email.
• Maintain accurate records of collection activities and client interactions.
• Negotiate repayment plans and monitor compliance with payment commitments.
• Update payment promises, broken promises and client feedback in the system.
• Escalate chronic defaulters and unresponsive accounts to Recovery and Legal teams.
• Verify outstanding balances and client information before initiating recovery actions.
• Coordinate with the Finance team to resolve disputed balances and account discrepancies.
• Prepare and submit daily, weekly and monthly collection reports.
• Identify high‑risk accounts and recommend appropriate recovery actions.
• Maintain confidentiality of client information and uphold professional conduct.

Required profile

• Diploma in Finance, Accounting, Credit Management, Business Administration or a related field.
• Minimum two years’ experience in debt collection, credit control, customer service or finance operations.
• Strong understanding of credit policies, debt recovery procedures and collection practices.
• Experience in a financial institution, lending company, SACCO or FinTech is an advantage.

Required skills

• Knowledge of credit policies and debt recovery procedures.