Debt Collection Officer (3 Positions)
Yellow Pages Kenya · Nairobi
Job description
About the role
Yellow Pages Ltd Nairobi is hiring three Debt Collection Officers. The role involves following up on overdue accounts and negotiating repayment arrangements while keeping accurate records of collection activity.
Key responsibilities
- Follow up on overdue accounts and negotiate repayment arrangements
- Maintain accurate records of collection activities
- Resolve payment issues and disputes professionally
- Work closely with internal teams to meet recovery targets
- Monitor collection performance and provide regular recovery updates
Required profile
- 2-3 years of proven experience in debt collection, credit control, customer service or a related role
- Experience in microfinance institutions, money lending companies, SACCOs, fintech lenders or collections environments is a strong advantage
- Strong communication and negotiation skills
- Ability to handle sensitive situations professionally
- Results-driven, with a strong ability to meet collection targets
- Good analytical and reporting skills
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Published 11 minutes ago
Expires 1 month from now
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Yellow Pages Kenya
Nairobi
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