Digital Product Lead - Digital Lending

About the role

A leading financial services company specialising in lending solutions is looking for an experienced, commercially driven Digital Products Lead. The role drives the growth, performance and adoption of digital lending products, with a focus on increasing digital loan disbursements, optimising lending channels and improving customer experience.

Key responsibilities

• Drive growth and performance of digital lending products and achieve disbursement targets
• Monitor and analyse disbursements, active borrowers, PAR30 and collection rates
• Develop customer activation campaigns via SMS, call centres, branches and digital channels
• Oversee and optimise USSD and mobile app channels, working with IT on technical issues
• Work with Credit, IT, Sales and Operations to improve eligibility, loan configurations, limits and processes
• Support automated collections, monitor portfolio quality and recommend actions to reduce credit risk
• Prepare weekly and monthly reports for senior management in line with CBK digital lending regulations and Kenya's Data Protection Act

Required profile

• Bachelor's degree in Business, Finance, Economics, Information Technology or a related field
• At least 3 years' experience in digital lending, mobile financial services, fintech or financial product management
• Proven experience monitoring digital loan portfolios (disbursements, PAR30, collection rates)
• Strong understanding of USSD platforms, mobile lending apps and digital customer journeys in Kenya
• Ability to work across functions and drive commercial performance

Required skills

• Strong analytical, reporting, problem-solving and communication skills
• Experience with Mambu or a similar loan management system is an added advantage