Direct Sales Representative (Consumer Banking)

About the role

SBM Bank (Kenya) Limited is expanding its consumer banking footprint and seeks a proactive Direct Sales Representative to drive retail customer acquisition in Nairobi. You will work closely with the Business Development team to identify, engage and onboard new retail clients for a range of banking products.

Key responsibilities

• Identify retail opportunities through systematic prospecting, visits and onboarding of new customers within signed‑up scheme companies.
• Generate and convert high‑quality leads, delivering strong sales performance for assigned consumer banking products.
• Participate in product campaigns, creating awareness and meeting weekly, monthly and quarterly sales targets.
• Ensure compliance and accurate documentation throughout the account opening process.
• Maintain stable relationships with key contacts, providing excellent service and regular follow‑ups.
• Collaborate with business development teams to uncover additional opportunities within existing portfolios.
• Attend service open days and activations, handling customer queries and minimizing attrition.

Required profile

• At least three years of experience in sales, business development or retail banking.
• Proven ability to meet and exceed sales targets in a fast‑paced environment.
• Strong customer‑service orientation with excellent communication skills.
• Detail‑oriented approach to documentation and compliance procedures.

Required skills

• In‑depth knowledge of consumer banking products and cross‑selling techniques.
• Effective lead generation and follow‑up capabilities.
• Ability to build and maintain professional relationships with corporate clients.