Direct Sales Representative – Kwale

About the role

SBM Bank Kenya is looking for a motivated Direct Sales Representative to drive retail banking growth within the Kwale scheme companies. You will prospect, onboard and nurture new retail customers while delivering high‑quality sales performance for consumer banking products.

Key responsibilities

• Identify and visit prospective retail customers, generate quality leads and convert them into sales (60% of time).
• Cross‑sell and upsell assigned consumer banking products, ensuring compliance with account opening procedures.
• Maintain relationships with key contacts of scheme companies, conduct regular visits and support business development initiatives (30% of time).
• Attend service open days, handle customer queries and minimise attrition through proactive service (10% of time).
• Meet and exceed weekly, monthly and quarterly sales targets and follow the bank’s escalation matrix for complaints.

Required profile

• Entry‑level candidates with a minimum of 36 months (3 years) of experience in sales or banking.
• Proven ability to achieve sales targets and manage customer documentation accurately.
• Strong compliance orientation and ability to follow governance procedures.
• Excellent customer‑service mindset and willingness to conduct regular client visits.

Required skills