DTS Technician

About the role

Career Directions Limited is hiring a DTS Technician for its Maintenance department, based in Nairobi and working in the field. The technician installs, services, carries out preventive maintenance and fixes breakdowns of Dealer Tinting Systems (DTS) at dealers' outlets and in-house, keeping machines running and resolving technical issues within agreed SLAs.

Key responsibilities

• Install, service, repair and carry out preventive maintenance of DTS machines at dealers' outlets and in-house
• Inspect and troubleshoot machines regularly and fix breakdowns within agreed SLA timelines
• Calibrate machines so they meet required standards and follow the approved maintenance schedule
• Handle CRM complaints assigned by the DTS Maintenance Manager/Supervisor and update prices, software and other settings
• Keep accurate records of service calls, maintenance, breakdowns and repairs, and use the CRM to record visits and obtain customer signatures on visit reports
• Identify spare parts needed, coordinate their requisition with the supervisor and maintain records of parts used
• Advise dealers and customers on proper operation and basic maintenance, and coordinate with the ICT department on software and accessories
• Follow company safety policies, report major issues to the supervisor and give regular updates on jobs and pending breakdowns

Required profile

• Diploma or certificate in Electrical, Electronics, Mechanical Engineering or a related technical field
• 2-3 years of experience in equipment or machine maintenance, preferably in a related industry; experience in servicing, troubleshooting and preventive maintenance is an added advantage
• Willingness to travel and work at different dealer and customer locations; a valid driving licence is an added advantage

Required skills

• Good understanding of electrical, mechanical and electronic systems, with troubleshooting and maintenance skills
• Basic computer and mobile application/CRM skills
• Planning, organisation and follow-up skills, ability to work under pressure and meet SLAs