E‑Commerce Operations Associate – Coast Region

About the role

The E‑Commerce Operations Associate for the Coast Region will lead fulfillment teams to ensure accurate, efficient, and timely processing of online orders. This role oversees inventory control, workflow coordination, performance management, and compliance with operational, quality, and safety standards.

Key responsibilities

• Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e‑commerce operations.
• Oversee end‑to‑end order fulfillment including picking, packing, labeling, and dispatch processes.
• Monitor team performance and productivity against KPIs such as pick rate and on‑time handover.
• Coordinate workflow between store operations, logistics, and customer service teams to ensure timely order delivery.
• Enforce compliance with operational procedures, safety standards, and quality control requirements.
• Train, coach, and support team leaders and staff to improve efficiency and performance.
• Prepare operational reports and escalate issues related to delays, stock variances, or system errors.
• Ensure accuracy of delivery quantities through QC audits as defined by loss prevention.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.
• 2–4 years experience in e‑commerce fulfillment, warehouse operations or retail.
• Proven supervisory or team‑leadership experience in a high‑volume setting.
• Strong understanding of inventory management, stock control and warehouse processes (receiving, picking, packing, dispatch).

Required skills

• Microsoft Excel

What we offer

• Friendly work environment with positive vibes.
• Opportunity to work with a diverse team of over 45,000 colleagues.
• Being part of a regional market leader with 27 years of history.