Entry-Level Waiter/Waitress

About the role

Nexus Staffing Solutions is hiring on behalf of its client for an entry-level, customer-focused, presentable and reliable Waiter/Waitress in Umoja, Nairobi. The position is reported as immediate and pays KSh 15,000 net per month. The successful candidate provides excellent customer service, takes orders, processes transactions through the Point of Sale (POS) system and ensures a smooth dining experience.

Key responsibilities

• Welcome and attend to customers professionally and courteously.
• Present menus, explain dishes and help customers with their orders.
• Take accurate orders and relay them to the kitchen.
• Operate the restaurant's POS system to process orders, payments and receipts.
• Ensure orders are served accurately and promptly.
• Handle enquiries, requests and complaints professionally.
• Maintain cleanliness and order of tables and the dining area.
• Coordinate with kitchen staff for efficient service.
• Process customer bills and handle payments accurately.
• Maintain high standards of hygiene, presentation and customer service.

Required profile

• Previous experience as a waiter/waitress in a restaurant or hospitality setting.
• Customer-focused with a pleasant, professional attitude.
• Ability to work in a busy restaurant environment and as part of a team.
• Honest, reliable, punctual and well-presented.
• Applicants living in Umoja and surrounding areas have an advantage.

Required skills

• Good communication and interpersonal skills.
• Practical experience with a restaurant POS system is highly desirable.
• Basic numeracy and accurate handling of customer payments.