Executive Receptionist – Front Office & Administrative Support

About the role

The Executive Receptionist will be the primary point of contact for visitors, customers and high‑profile stakeholders at the bank’s Head Office, delivering a professional and welcoming front‑office experience while supporting senior executives.

Key responsibilities

• Manage the executive reception area, welcome senior executives, directors, regulators and other high‑profile visitors and ensure compliance with security and visitor‑management procedures.
• Handle incoming telephone calls, screen and route them appropriately, take accurate messages and escalate urgent matters.
• Support executive diaries by scheduling meetings, coordinating meeting rooms, preparing materials and arranging hospitality.
• Provide front‑office administrative support such as photocopying, scanning, filing, and handling confidential documents in line with the bank’s information‑security policies.
• Liaise with security, facilities, and other departments to ensure smooth operation of the executive office and to support corporate events and official visits.

Required profile

• Degree or Diploma in Front‑Office Operations, Hospitality Management, Business Administration or a related field.
• Minimum 5 years of reception or front‑office administration experience, preferably within a bank or financial institution serving senior executives.
• Demonstrated ability to maintain strict confidentiality, exercise professional judgment and present an executive presence.

Required skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).