Exports Manager (Freight Forwarding)

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring an Exports Manager in Mombasa. The role leads the company's international growth by managing export operations, driving business development, optimising logistics, ensuring regulatory compliance and building strong global partnerships. It is a full-time, permanent position.

Key responsibilities

• Develop and execute export strategies for new and existing international markets, and pursue new business through market research, lead generation and outreach to distributors, agents and importers.
• Resolve client concerns, conduct client visits and service surveys, guide customer service staff and review client tariffs.
• Ensure compliance with export and customs regulations, coordinate bond return submissions to KRA and liaise with customs on documentation.
• Maintain export control procedures, prepare for and support external audits and inspections, and submit stock movement and warehouse reports to clients.
• Approve service invoices, monitor revenue collection and follow up on outstanding payments with the credit control team.
• Prepare and manage departmental budgets, source new business and issue quotations.
• Assign workloads, coordinate staff training and train staff on systems.
• Manage daily operations and redirect client queries promptly.

Required profile

• Bachelor's degree in International Business, Logistics, Supply Chain or a related field.
• 5-8 years of experience in export operations.