Facilities Manager

About the role

The Facilities Manager will be fully accountable for the end‑to‑end management of a BPO office located in Tatu City. The role ensures the site remains safe, secure and operational, complying with PCI DSS and ISO 27001 standards while meeting client expectations for a 24/7 high‑performance environment.

Key responsibilities

• Enforce physical security guidelines, control access to production zones and supervise bag checks.
• Maintain strict key, card and locker management with regular audits.
• Oversee opening/closing procedures, contractor coordination and vendor performance for cleaning, pest control, maintenance and catering.
• Lead quarterly fire and emergency drills, manage incident escalation and produce root‑cause reports.
• Handle transportation logistics, staff shuttle coordination and neighbour relations.
• Conduct clean‑desk and media handling inspections and ensure compliance with client policies.

Required profile

• Proven experience managing facilities for a BPO or similar high‑security environment.
• Familiarity with PCI DSS and ISO 27001 compliance requirements.
• Strong knowledge of physical security, access control and emergency response procedures.
• Ability to liaise with multiple internal and external stakeholders.

Required skills

• PCI DSS compliance
• ISO 27001 compliance
• Physical security protocols
• Access control systems
• Vendor and contractor management