Field Service Engineer 2

About the role

Cynosure is seeking a Field Service Engineer 2 to provide on‑site technical support for its medical aesthetics laser equipment. The role involves traveling to customer locations or service centers to ensure equipment operates safely and effectively.

Key responsibilities

• Repair, test, calibrate and install laser systems, sub‑systems and sub‑assemblies.
• Report potential problems, equipment shortcomings and complex issues to supervisors or senior technicians.
• Maintain complete and accurate service records for each intervention.
• Interact directly with customers, monitor accounts and provide technical guidance.
• Deliver on‑site technical support as required, ensuring minimal downtime.

Required profile

• Technical background with experience servicing medical or laser equipment.
• Ability to work independently on customer sites and follow safety protocols.
• Strong communication skills for interacting with customers and internal teams.

Required skills

• Laser system repair and troubleshooting.
• Equipment calibration and testing.
• Installation of complex medical devices.