Freight Forwarding Operations Controller

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring a Freight Forwarding Operations Controller in Nairobi. This full-time, fixed-term position supervises Fleet Planners and oversees daily transport operations.

Key responsibilities

• Supervise Fleet Planners to ensure effective daily planning, vehicle allocation and timely dispatch of transport operations.
• Coordinate daily transport activities so planned trips run efficiently and operational KPIs are met.
• Monitor fleet utilization, vehicle availability and driver productivity, and review transport schedules and adjust them to operational priorities and customer needs.
• Work with the Workshop to minimize downtime and ensure vehicles are available when needed.
• Monitor trip execution, loading, dispatch, delivery performance, turnaround times and vehicle movements.
• Manage disruptions such as breakdowns, accidents, traffic delays and customer emergencies through contingency plans.
• Track fleet performance indicators such as utilization, trip completion, turnaround time, detention, demurrage and vehicle productivity.
• Ensure compliance with transport legislation, company policies, safety procedures and customer service standards.
• Review and approve daily transport plans, coordinate driver deployment, leave schedules and shift planning, and liaise with customers, shipping lines, depots and internal stakeholders.
• Review operational reports and provide daily, weekly and monthly performance reports to management.
• Coach, mentor and evaluate Fleet Planners, lead operational meetings and complete transport documentation on time.

Required profile

• Bachelor's degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• Diploma in Transport & Logistics or Supply Chain Management considered with relevant experience.
• A professional qualification in Transport, Logistics, Fleet Management or Supply Chain Management is an added advantage.
• Results-oriented, strong leadership and interpersonal skills, highly organized and proactive, resilient under pressure, with strong customer focus and ethics.