Front Office Administrator

About the role

COM Twenty One Limited, a leading ICT systems integration company in Kenya, is seeking a customer‑focused Front Office Administrator. You will be the first point of contact for visitors and callers, ensuring a professional and efficient front‑office experience.

Key responsibilities

• Greet and direct visitors, maintaining a welcoming front office environment.
• Answer, screen, and route incoming calls; record and forward messages promptly.
• Coordinate meeting‑room bookings and manage both physical and digital records.
• Organise regular collection and distribution of postal and hand‑delivered mail.
• Maintain cleanliness of the front office and monitor office‑supply levels.
• Handle service‑provider access and coordinate service delivery.

Required profile

• Diploma in Business Administration, Business Management, Public Relations, Customer Care or related field.
• 2‑3 years of experience managing a busy front office.
• Excellent written and oral communication skills.
• Professional interpersonal skills with a strong customer‑care orientation.
• Ability to organise, prioritise and multitask effectively.

Required skills

• Operation of a multi‑line telephone system.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Hands‑on experience with office equipment such as printers, scanners and copiers.