Front Office Associate (Spa) – Gigiri, Nairobi

About the role

A spa offering holistic and professional spa treatments is hiring a front office associate for its branch in Gigiri, Nairobi. The role holder provides premier service and experience for spa guests. The vacancy is advertised by Summit Recruitment & Search, a Kenyan recruitment agency.

Key responsibilities

• Capture client details by phone (phone number and full name) when booking.
• Organize and book client appointments using the booking software.
• Ensure service billing is completed and clients pay before or after treatment.
• Issue branded receipts and make sure clients take them with them.
• Handle all incoming calls professionally and courteously.
• Coordinate bookings and cancellations with therapists in good time so they can prepare.
• Keep all licenses current and the front desk clean and organized.
• Tell clients about promotions, new products or treatments, discounts and service changes.
• Manage product sales and update stock on the integrated booking system.
• Receive and document payments accurately, record the mode of payment (cash, M-Pesa, credit card) and update the daily report.

Required profile

• Bachelor's degree or diploma in hospitality.
• Minimum of 4 years' experience as a front office executive in a busy spa or hotel.
• Experience handling multicultural clientele and working in a busy, fast-paced environment.
• Presentable, neat, well organized, with strong communication skills and phone etiquette.

Required skills

• Proficiency in MS Office.
• Use of the spa's integrated booking software.