Front Office & Marketing Assistant

About the role

Brites Management Services is hiring a Front Office and Marketing Assistant in Kilifi, Kenya. The role covers front office and customer service, admissions support, transport coordination and marketing communications for a school, and is a full-time position.

Key responsibilities

• Receive and assist parents, visitors, prospective parents and other stakeholders professionally and welcomingly.
• Handle incoming calls, WhatsApp messages, emails and enquiries, and give accurate information on programmes, admissions, activities and services.
• Maintain a professional, organised and welcoming front office.
• Support admissions by following up with prospective parents, recording and filing documents, keeping enquiry records up to date and coordinating onboarding with other departments.
• Coordinate with the transport team on routes, pick-ups, drop-offs and schedules, communicate updates to parents and follow up on transport enquiries.
• Support marketing and promotional activities, including creating basic materials, social media content, notices and designs with Canva or similar tools, and support events, campaigns and open days.

Required profile

• Degree or diploma in Business Administration, Marketing, Communication, Public Relations, Education Administration or a related field.
• Previous experience in administration, customer service, front office, admissions, marketing or a related position.
• Experience in a school environment strongly preferred.

Required skills

• Proficiency in Microsoft Office and general administrative systems.
• Ability to create basic professional designs with Canva or similar tools.

Candidates who meet the qualifications should send their CV by email to the employer's recruitment contact. Interviews are held on a rolling basis until the position is filled, and only shortlisted candidates will be contacted.