Front Office Supervisor – Hotel Front Desk

About the role

The Front Office Supervisor supports the smooth operation of the hotel’s front desk, ensuring every guest receives professional, friendly, and personalized service from arrival to departure. Reporting to the Front Office Manager, the role combines team leadership with hands‑on guest interaction in a fast‑paced hospitality environment.

Key responsibilities

• Supervise daily front office activities, including check‑in, check‑out and room assignments, while maintaining Accor service standards.
• Handle guest requests, feedback and complaints promptly and courteously, ensuring swift resolution.
• Coordinate VIP arrivals and special requests, communicating details to relevant departments.
• Monitor shift reports, cash float and night‑audit accuracy, and assist with duty rosters and attendance records.
• Collaborate with Housekeeping, Reservations and other departments to ensure seamless guest experiences.
• Promote upselling of rooms, packages and services to maximise revenue and support cost‑control initiatives.

Required profile

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years front office experience, with at least 1 year in a supervisory role.
• Fluent English; additional languages are an advantage.
• Strong leadership, communication and problem‑solving abilities.

Required skills

• Proficiency with a Property Management System, preferably Opera Cloud.
• Competence in Microsoft Office applications.