Front Office Supervisor – Hotel Operations

About the role

The Front Office Supervisor will lead the hotel front desk team in Westlands, ensuring smooth daily operations, high guest satisfaction, and accurate financial handling.

Key responsibilities

• Supervise the front office team to manage reservations, guest check‑ins and check‑outs efficiently.
• Maintain accurate reservation system data and respond to guest inquiries promptly.
• Oversee credit‑card terminal operations, cashiering and payment processing in line with financial policies.
• Address and resolve guest concerns quickly and professionally.
• Lead, mentor and train front office staff to uphold performance standards.
• Create and manage staff schedules to ensure adequate shift coverage.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Operate the hotel Property Management System (PMS) for reservations, room assignments, billing and reporting.
• Train staff on effective use of the PMS.
• Produce operational reports on occupancy, revenue and other key metrics.

Required profile

• Minimum two years experience administering hotel front desk operations, including reservations and guest services.
• Proficiency with hotel Property Management Systems and reservation platforms.
• Experience operating credit‑card terminals in compliance with financial policies.
• At least one year of college or university education in business administration, hospitality management or a related field.
• Strong organizational, communication and problem‑solving abilities.
• Valid passport with at least one year remaining validity and ability to obtain required visas.
• Capability to pass contract medical requirements and maintain compliance throughout deployment.
• Fluent reading, speaking and comprehension of English for contract duties and emergency procedures.

Required skills

• Hotel Property Management System (PMS) operation
• Reservation system operation
• Credit‑card terminal operation